LP Gas Usage Guide

Emergency contact

Please call your nearest Shinnihon Gas branch in the case of an emergency.
The name of your nearest branch is shown at the very bottom of the meter reading slip and on the sticker affixed to the gas meter (intelligent gas meter).

Please see the very bottom of the meter reading slip.

Please see the sticker affixed to your gas meter.

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When your gas suddenly stops

Please check the gas meter (intelligent gas meter).

Is the gas meter lamp flashing red? The gas has shut off for a reason. Please reset the gas meter.

Is the gas meter lamp flashing red?

If a gas appliance is damaged, refrain from using gas and contact the appliance manufacturer for repairs.

Resetting the gas meter (intelligent gas meter)

If (Gas Flow Stopped) appears on the gas meter display, the gas has stopped. In such cases, follow the procedures for resetting. If there are no abnormalities such as gas leaks, the gas can be used again after resetting.

If the gas does not reset, contact Shinnihon Gas without repeating the procedure.

1. Stop all gas appliances by closing the appliance valve or turning the operation switch off.

Check that all unused gas valves are closed.

2. Press the shutoff valve open switch on the left side.

3. Letters will appear on the LCD display and flash together with the lamp.

Wait 1 minute without using the gas.

4. The letters on the LCD display and lamp will go out.

Reset is complete. Gas can be used again.

The gas meter (intelligent gas meter) will shut off gas in the following situations.

When you forgot to turn off or used continuously for an extended period of time

When a large scale earthquake is detected

When the pipe gas pressure has dropped

When there is overflow due to pipe damage, etc.

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Smell of gas/Alarm goes off

If you smell gas, or the gas alarm goes off, there is a possibility of a gas leak.
Observe the following precautions and contact Shinnihon Gas immediately.

DO NOT use an ignition source.

  1. Extinguish all indoor flames (cigarettes, gas cookers, and the like).
  2. Do not use the ventilation fan.
  3. Do not touch light switches, power outlets, and the like.

Open doors and windows wide and ventilate the room.

Close gas valves and the meter gas valve.

Contact Shinnihon Gas immediately.

The gas meter will shut off gas in the following situations.

Gas alarms may go off for reasons other than a gas leak. Please check the below points.

  1. The alarm may go off due to being splashed with water.
  2. If spray such as insect repellant is used close by, the alarm may react to the gas used in these sprays.
  3. Do you keep alcohol in close proximity to the alarm? (Japanese sake, mirin, and the like) Alarms may react to the alcohol content in liquor.
  4. May go off if large amounts of solvent, thinner, benzene and so on are used.
  5. May go off if bomb-type insect repellant is used.

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When an earthquake/disaster occurs

Response immediately following an earthquake

Your safety is top priority

Secure your own safety and act calmly without panicking. The gas meter will automatically shut the LP gas off in the event of a large scale earthquake (5 or more on the Japanese earthquake scale).

When the earthquake subsides

When the earthquake subsides, check gas safety in line with the following procedures

  1. Turn all gas appliances off.
  2. Close all gas valves.
  3. Check that gas cylinders have not fallen over or chains have not loosened.

If there is no threat of aftershock

If (Gas Flow Stopped) appears on the gas meter display, the gas has stopped. In such a case, follow the procedures for resetting. If there are no abnormalities such as gas leaks, the gas can be used again after resetting.

If the gas does not reset, contact Shinnihon Gas without repeating the procedure.

In the case of typhoons/floods

  • Check that the LP gas cylinder is secured properly to prevent it from falling or being washed away.
  • Upon evacuation, close all appliance valves and gas valves to prevent secondary disaster.

In the case of heavy snowfall

  • Be careful that gas facilities are not damaged when removing snow or by falling snow, etc.
  • Remove snow from around the cylinder to ensure the valve can be closed if necessary.
  • Check that outdoor gas water heaters are not blocked by snow and that any exhaust pipes (chimneys) are not bent/blocked due to snow.
  • A regulator or gas meter can be damaged by snow. Please use a snow fence or inspect the cylinder house.
  • When removing snow from the roof, be careful not to damage LP gas facilities.

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When moving

To start using gas

After confirming that the gas at your new location is supplied by Shinnihon Gas, contact your nearest branch. We will visit on your desired move-in date to turn the main valve on and inspect gas facilities while you are home, so that you can use gas immediately.

Required information

Please have your official seal ready to use on the day of inspection.
If you would like to pay for gas through automatic account withdrawal, please prepare your bankbook and registered seal.

You, is also possible to choose to pay by credit card or bank transfer.

  1. Name
  2. Address (Apartment no., etc)
  3. Your desired move-in date and time for on-site inspection
  4. A phone number you can be contacted on
Payment at a convenience store

We will send you a bill to be paid at a convenience store at the end of every month. Please pay by the 10th of the next month at a convenience store nearby. You can make payments at the following stores.

  1. You will receive a meter reading slip in your post box around the 10th of every month.
  2. You will be mailed a form for convenience store payment (postcard-size) around the 25th of each month.
  3. The payment is due by the 10th of the following month. Please pay at a convenience store by then.

The form for convenience store payment cannot be reissued.

To terminate gas usage

First, please contact us.

Please contact your nearest Shinnihon Gas branch earlier than one week prior to moving out. The name of your nearest branch is shown at the very bottom of the meter reading slip and on the sticker affixed to the gas meter (intelligent gas meter).

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About carbon monoxide poisoning

Carbon monoxide poisoning is really scary!

LP gas itself is not poisonous. However, incomplete combustion will cause generation of carbon monoxide (CO). Carbon monoxide is colorless and odorless, therefore hard to detect, however it is extremely toxic. Inhaling even small amounts can cause poisoning and in serious cases, even result in unconsciousness and death.

Effects of carbon monoxide on the human body

  1. Even a light dose of poisoning can cause headaches, nausea and ringing of the ears.
  2. Heavy doses may lead to unconsciousness and death.
  3. Even a tiny 0.01% concentration of carbon monoxide (CO) may cause convulsions in small children.

How to prevent carbon monoxide poisoning

A large amount of air (oxygen) is necessary for combustion of LP gas. If ventilation is not sufficient, there may be an oxygen shortage or exhaust gas may fill the room, leading to incomplete combustion and the risk of resulting in carbon monoxide poisoning. Please take the following precautions to avoid accidents.

Avoid using for long periods of time without ventilation.

Make sure to sufficiently ventilate when using gas appliances such as stoves and gas fan heaters by opening the window once or twice every hour, etc.

Do not use the bathtub heater and ventilation fan at the same time

When heating up the bath or using the shower with a gas water heater which has an indoor exhaust pipe, do not use the ventilation fan in the kitchen or changing room. The exhaust from the gas water heater may flow backwards and cause carbon monoxide poisoning.

Precautions to take when using small hot water dispensers

Make sure to open the window or use a ventilation fan when using a small hot water dispenser. Do not, under any circumstances, use a small hot water dispenser for a bath/shower or washing machine. In the unlikely event that you feel ill, stop usage immediately and ventilate.

Contact us immediately in the following situations

Please contact Shinnihon Gas if your gas appliances are in any of the following states. We will perform an inspection to enable secure use.

Flame:Flame is unstable Flame is yellow Flame is red Operation:Flame extinguishes during use Flame ignites like an explosion Fire does not spread smoothly Difficult to ignite Does not ignite Appliance:Abnormal noise as the flame burns A smell of gas A smell of exhaust gas during operation

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Gas inspection request

Request for cooperation with LP gas periodic maintenance inspections

Periodic inspections and surveys

So that our customers can use gas securely, Shinnihon Gas performs inspections and surveys of gas facilities every 3 years.

According to Article 27 of the Liquid Petroleum Gas Law and Articles 36 and 37 of enforcement regulations of this law, gas facilities must be inspected and surveyed at a frequency of once or more every 4 years.

Periodic inspection/survey procedures

When Shinnihon Gas performs regular inspections and surveys, we will mail you a postcard-size notice or drop a written “Request for Gas Inspection” in your post box first.

Please cooperate with periodic inspections and surveys

One of our inspectors will come to perform an inspection/survey. The inspector will carry proof of identity so please ask to see this if you are concerned. We will survey the gas appliances in your home and request your presence on this occasion.
Inspections take around 20 minutes.

First, our inspector will introduce themselves

Gas leak inspection

Survey of intake and exhaust facilities, etc.

Survey of consumption facilities

Inspections and surveys are free

We do not charge an expense for on-site inspections and surveys. However, if your consumption facilities, such as gas appliances, supply facilities, hoses and pipes require repairing or replacement, a fee will be incurred.

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